IT services management refers to the activities that an organization undertakes to plan, design, deliver, manage and maintain various computer services provided to clients. The functions of this department are to develop and maintain a company's computer network and hardware and software, to analyze the performance of the network to ensure that there are no errors, to set standards for the network and hardware, to configure and deploy various computer services to ensure maximum user satisfaction, to provide training to users and to maintain records of client usage and to maintain inventory of all equipment and software used by the computer network. It also helps the business to determine whether the computer services provided by the client are meeting its needs and objectives.
An IT service manager is accountable to the corporate head for establishing the corporate objectives and to ensure that all the business systems in the organization are functioning correctly and efficiently. In addition, he is responsible for maintaining the corporate inventory and ensuring that the computer systems are running efficiently and smoothly. The IT manager also oversees the quality of the work done by the computer network. He must be capable of understanding the corporate goals, the needs of the users and must be able to anticipate any problems that may occur within the company. The IT manager should also have info on creating policies that will ensure that the computer network is maintained in order to satisfy the objectives set by the corporate head.
There are many IT professionals who work for a company, but only one IT service manager. It is necessary to have an IT manager for each type of IT department including networks, hardware, software, information technology, desktop and server computers, telecommunications, wireless communications and network services. The IT manager is accountable to the corporate head for setting the corporate goals, ensuring that the computer network is running efficiently and smoothly, and for maintaining the corporate inventory.
The IT manager is expected to be responsible for meeting the needs of the users and to make sure that the client's system is meeting the objectives of the corporation. A well-trained IT manager is also required because he needs to understand the business and know how to provide appropriate IT services to the corporate head. The IT manager has to be very knowledgeable about the current trends in the market so that he can predict what the market may be offering in the future.
The IT manager is required to have knowledge of IT systems and to be familiar with different types of software. Information on this site will help him to determine which type of software is most suitable for the network. A good manager is also very familiar with hardware, operating systems and the programs that the client is using. If the client uses several computers, the manager is required to be aware of the hardware and software that the client needs and the processes that the client is performing. such as installing new software and configuration and software updates. The manager must also be familiar with the different protocols, rules and regulations related to the network to ensure that the client is able to configure the network to meet its needs.
It is not always easy to find IT professionals who have the right knowledge and experience in providing IT services to a company. Companies usually advertise for jobs in newspapers and through the Internet. However, if a company decides to outsource its IT services, the company must ensure that it is hiring the best IT professionals because hiring the wrong person may prove costly. Check this post to get more details on this topic: https://en.wikipedia.org/wiki/IT_service_management.